Contact Information

Last updated: August 3, 2026

We are here to assist you with questions about Auvellor products, orders, shipping, returns and general customer support.

Customer Support

For assistance, contact us by email:

Email: contact@auvellorcontact.shop

When contacting us about an existing order, please include:

• Your full name;
• Order number;
• Email address used during checkout;
• A clear description of your request;
• Photographs or videos, when reporting a damaged, defective or incorrect product.

Providing this information helps us review and respond to your request more efficiently.

Business Information

Brand: Auvellor
Legal entity: Work Brazilian Matos LLC
Website: auvellortime.shop
Email: contact@auvellorcontact.shop

Business address:

Work Brazilian Matos LLC
911 E Atlantic Blvd, Ste 101
Pompano Beach, FL 33060
United States

Order Support

For questions regarding an order, please include your order number in the subject line of your email.

We can assist with:

• Order status;
• Shipping and tracking;
• Address correction requests;
• Delivery issues;
• Damaged or incorrect products;
• Return requests;
• Refund status;
• Product information.

Address changes and order cancellations cannot be guaranteed after processing or fulfillment has begun.

Returns

Do not send products to the business address listed on this page unless our customer support team has provided written return authorization.

Return locations may vary depending on the product, customer location and fulfillment facility.

Unauthorized returns may be delayed, refused or returned to the sender.

To request a return, email:

contact@auvellorcontact.shop

Please review our Return and Refund Policy before sending a request.

Shipping Questions

Auvellor currently ships to supported destinations in the United States and Europe.

Our estimated delivery timeframe is:

12 to 19 business days

For tracking or delivery assistance, include your order number and tracking number, when available.

Privacy Requests

For questions or requests involving personal information, contact:

contact@auvellorcontact.shop

Please use the subject line:

Privacy Request

Depending on your location, you may have rights to request access, correction, deletion or other actions involving your personal information.

Please review our Privacy Policy for additional information.

Business and Partnership Inquiries

For business, partnership or commercial inquiries, contact:

contact@auvellorcontact.shop

Please include a clear description of the proposal and the name of the company or organization you represent.

Important Notice

Auvellor customer support will not request complete payment card numbers, account passwords or sensitive banking credentials by email.

If you receive a suspicious message claiming to represent Auvellor, do not provide personal or financial information. Forward the message to:

contact@auvellorcontact.shop

Contact Summary

Auvellor
Operated by Work Brazilian Matos LLC
911 E Atlantic Blvd, Ste 101
Pompano Beach, FL 33060
United States

Website: auvellortime.shop
Email: contact@auvellorcontact.shop