Terms of Service

Last updated: August 3, 2026

These Terms of Service (“Terms”) govern your access to and use of the Auvellor website, online store, products, services and related features.

The Auvellor online store is operated by Work Brazilian Matos LLC, doing business as Auvellor. Throughout these Terms, the words “Auvellor,” “we,” “us” and “our” refer to Work Brazilian Matos LLC.

By visiting our website, placing an order, creating an account, submitting information or otherwise using our services, you agree to these Terms, our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies referenced on our website.

If you do not agree to these Terms, you should not use our website or purchase products from us.

1. Business information

Brand: Auvellor
Legal operator: Work Brazilian Matos LLC
Website: auvellortime.shop
Email: contact@auvellorcontact.shop

Principal business address:

911 E Atlantic Blvd, Ste 101
Pompano Beach, FL 33060
United States

This address is provided for business correspondence. Products must not be returned to this address unless our customer service team provides written authorization and return instructions.

2. Eligibility

You must be at least the age of legal majority in your country, state or region to enter into a binding purchase agreement.

If you are under the applicable age of majority, you may use our website only with the involvement and authorization of a parent or legal guardian.

By placing an order, you represent that:

• The information you provide is accurate and complete;
• You are legally authorized to use the selected payment method;
• You are purchasing for lawful personal or permitted business purposes;
• You are legally capable of entering into a binding agreement.

3. Online store use

You may use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activity;
• Submit false account, billing, payment or delivery information;
• Attempt to gain unauthorized access to the website or another customer’s account;
• Introduce malware, viruses or harmful code;
• Interfere with the website’s security or normal operation;
• Collect customer or website data through unauthorized scraping or automated tools;
• Copy, reproduce or commercially exploit website content without permission;
• Use Auvellor intellectual property in a misleading, unauthorized or infringing manner;
• Place orders for resale when resale has not been authorized by us;
• Circumvent purchase limits or fraud-prevention measures.

We may suspend or restrict access when we reasonably believe these Terms, applicable law or the rights of another person have been violated.

4. Product information

We make reasonable efforts to present our products accurately, including their design, colour, finish, proportions and visible features.

However:

• Screen settings may affect how colours appear;
• Product photographs may appear at a different scale depending on the device;
• Reflections and lighting may affect the appearance of polished or textured surfaces;
• Packaging may change without materially changing the purchased product;
• Minor visual differences may occur between production batches where they do not materially alter the product.

Only technical specifications expressly confirmed on the applicable product page form part of the product description.

Visual appearance must not be interpreted as confirmation of an unlisted material, movement, crystal type, water-resistance rating, country of manufacture or other technical specification.

We reserve the right to correct inaccurate product information, typographical errors and other mistakes.

5. Product availability

All products are subject to availability.

Displaying a product on our website does not guarantee that it will remain available until checkout is completed and the order is accepted.

We may:

• Limit quantities available per customer, address or payment method;
• Restrict sales to certain geographic regions;
• Discontinue products or variations;
• Cancel orders affected by inventory errors;
• Refuse orders that appear fraudulent, unauthorized or intended for prohibited resale.

When we cancel a paid order before shipment, we will refund the applicable amount to the original payment method.

6. Prices and currencies

Product prices are displayed in the currency selected or shown on the website.

The final price presented at checkout may include:

• Product price;
• Applicable discounts;
• Shipping charges;
• Taxes collected by us;
• Other charges clearly disclosed before payment.

Currency conversion rates may be determined by Shopify, a payment provider, a bank or a card issuer. Your financial institution may charge separate conversion or international transaction fees that are not collected by Auvellor.

We may change prices at any time. Price changes do not normally affect orders that have already been accepted, except in cases of an obvious pricing error or where required by law.

7. Pricing and listing errors

Although we make reasonable efforts to ensure accuracy, the website may occasionally contain:

• Incorrect prices;
• Incorrect discounts;
• Product description errors;
• Inventory errors;
• Incorrect images;
• Technical or typographical mistakes.

If an obvious error affects your order, we may contact you to:

• Confirm the order at the correct price or with corrected information; or
• Cancel the affected item and issue a refund.

We will not charge an increased price without your authorization.

8. Promotions and discount codes

Promotional offers may be subject to separate conditions, including:

• Start and end dates;
• Eligible products;
• Minimum purchase values;
• Regional restrictions;
• Customer eligibility;
• Usage limits;
• Excluded products;
• Incompatibility with other discounts.

Unless expressly stated otherwise:

• Discount codes cannot be combined;
• Discounts have no cash value;
• Discounts cannot be applied retroactively;
• Promotional prices may end without notice after the stated promotional period;
• A cancelled or returned order does not guarantee restoration of a single-use code.

Promotions must not be manipulated through multiple accounts, false identities or other attempts to avoid restrictions.

9. Orders and contract formation

Submitting an order is an offer to purchase the selected products under these Terms.

An automated order confirmation acknowledges that we received your order. It does not necessarily mean that the order has been finally accepted.

An order is normally accepted when:

• Payment is approved;
• The order passes applicable verification;
• We confirm fulfillment or shipment.

We may request additional information to verify an order, including confirmation of identity, billing information or payment authorization.

We may reject or cancel an order for reasonable grounds, including:

• Payment failure;
• Suspected fraud;
• Incorrect pricing;
• Inventory unavailability;
• Shipping restrictions;
• Violation of purchase limits;
• Inability to verify information;
• Legal or regulatory restrictions.

If a cancelled order has already been charged, the applicable payment will be refunded.

10. Payment

You agree to provide current, complete and accurate billing and payment information.

Available payment methods are displayed at checkout and may vary according to location, currency or device.

Payments may be processed by Shopify and independent payment providers. Auvellor may receive limited transaction information but does not intentionally store complete payment card numbers on its own systems.

Your payment provider may:

• Perform fraud screening;
• Request additional authentication;
• Place a temporary authorization hold;
• Decline the payment;
• Charge currency conversion or international transaction fees.

We are not responsible for fees charged independently by your bank, card issuer or payment provider.

11. Order changes and cancellations

To request an order change or cancellation, contact:

contact@auvellorcontact.shop

Requests should be submitted as soon as possible.

We will attempt to assist, but we cannot guarantee that an order can be changed or cancelled once:

• Processing has started;
• The shipping label has been created;
• The order has been transferred to a fulfillment provider;
• The order has been dispatched.

If an order can no longer be cancelled, you may request a return after delivery in accordance with our Return and Refund Policy.

12. Shipping destinations

Auvellor currently ships to eligible destinations in:

• The United States;
• Europe.

Availability may vary by country, territory, postal code, product or carrier.

A destination appearing in an address form does not guarantee that delivery is available. Final shipping eligibility is determined during checkout or order processing.

We may cancel and refund an order if we cannot legally or operationally deliver it to the address provided.

13. Your privacy rights

Your rights depend on where you live and which privacy laws apply.

To exercise a privacy right, contact:

contact@auvellorcontact.shop

Please include:

• Your full name;
• The email address associated with your account or order;
• Your order number, when relevant;
• The country or state where you live;
• A description of your request.

We may need to verify your identity before completing a request. We will use information provided for verification only to process and document the request.

European Economic Area and United Kingdom

Depending on applicable law, you may have the right to:

• Request access to your personal information;
• Receive a copy of certain personal information;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Restrict certain processing;
• Object to certain processing;
• Request data portability;
• Withdraw consent;
• Object to direct marketing;
• Submit a complaint to your local data protection authority.

These rights may be subject to legal limitations or exceptions.

The GDPR provides individuals with rights concerning access, correction, deletion, restriction, portability, objection and consent withdrawal.

California residents

If the California Consumer Privacy Act applies to us and to your information, you may have the right to:

• Know what categories of personal information we collect;
• Know the sources and purposes of collection;
• Know the categories of recipients;
• Request access to specific personal information;
• Request deletion;
• Request correction;
• Opt out of the sale or sharing of personal information;
• Limit certain uses of sensitive personal information;
• Receive equal service and pricing when exercising your rights.

These rights are subject to statutory exceptions, eligibility requirements and verification procedures.

Other United States residents

Residents of other United States jurisdictions may have rights to:

• Access personal information;
• Correct inaccurate information;
• Delete personal information;
• Obtain a portable copy;
• Opt out of targeted advertising;
• Opt out of certain profiling;
• Appeal a denied privacy request.

We will process requests according to the law applicable to the requester and our business.

Authorized agents

Where legally permitted, you may designate an authorized agent to submit a request on your behalf.

We may require:

• Proof of the agent’s authorization;
• Verification of your identity;
• Confirmation that you authorized the request.

14. Marketing communications

You may unsubscribe from promotional emails at any time by:

• Selecting the unsubscribe link in the email;
• Updating available account preferences;
• Contacting contact@auvellorcontact.shop.

Even after unsubscribing from marketing, you may continue to receive transactional or service messages relating to:

• Orders;
• Payments;
• Shipping;
• Returns;
• Refunds;
• Security;
• Policy changes;
• Customer support requests.

15. Children’s privacy

Our website and products are not directed to children under the age of 16.

We do not knowingly collect personal information from children under 13 in the United States without legally required parental consent.

If you believe that a child has provided personal information to us inappropriately, contact us at:

contact@auvellorcontact.shop

If we confirm that personal information was collected from a child contrary to applicable law, we will take reasonable steps to delete it.

The United States Children’s Online Privacy Protection Rule imposes requirements on covered online services that collect personal information from children under 13.

16. Third-party websites and services

Our website may contain links to websites, applications or social media services operated by third parties.

We do not control the privacy, security or content practices of independent third parties.

Before providing personal information to another website or service, review its privacy policy and terms.

17. Automated decisions

We may use automated systems to assist with fraud detection, transaction screening, security and website operations.

We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects unless:

• The processing is necessary to enter into or perform a contract;
• The processing is legally authorized;
• You have provided valid consent;
• Applicable law otherwise permits it.

Where required, you may request information about relevant automated processing or request human review.

18. Changes to this Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to our business;
• New website functions;
• Changes to service providers;
• Operational changes;
• Legal or regulatory requirements;
• Changes to our privacy practices.

The updated policy will be published on our website with a revised “Last updated” date.

When required by law, we will provide additional notice or request consent before applying material changes.

19. Contact us

For questions, complaints or requests concerning privacy or personal information, contact:

Auvellor
Operated by: Work Brazilian Matos LLC
Website: auvellortime.shop
Email: contact@auvellorcontact.shop

Business address:
911 E Atlantic Blvd, Ste 101
Pompano Beach, FL 33060
United States

This address is provided for business and privacy correspondence. Products must not be returned to this address unless our customer support team provides written authorization and return instructions.