Last updated: August 3, 2026
This Shipping Policy explains how orders placed through the official Auvellor online store are processed, shipped and delivered.
Auvellor is operated by Work Brazilian Matos LLC.
For shipping-related questions, contact us at:
Email: contact@auvellorcontact.shop
Auvellor currently ships to:
Available shipping destinations are shown during checkout. If a country or region cannot be selected at checkout, we are currently unable to ship there.
We may update our available shipping destinations at any time based on carrier availability, customs requirements and operational capacity.
Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed.
The amount may vary depending on:
Customers will have an opportunity to review applicable shipping charges before completing the order.
Orders are processed on business days.
Business days are Monday through Friday, excluding public holidays observed by our fulfillment partners or shipping carriers.
After an order is placed, the customer will receive an order confirmation at the email address provided during checkout.
Orders may be subject to payment verification, address verification or fraud-prevention review before shipment.
Additional processing time may be required when:
We will contact the customer when action is required to continue processing the order.
Our current estimated delivery timeframe is:
12 to 19 business days
This estimate begins from the date the order is confirmed, unless a different delivery estimate is displayed during checkout or communicated in the order confirmation.
Business days do not include Saturdays, Sundays or public holidays.
Delivery estimates are provided in good faith but are not guaranteed delivery dates.
Delivery may occasionally take longer than estimated because of circumstances outside our reasonable control, including:
If we become aware that an order cannot be shipped or delivered within the estimated timeframe, we may contact the customer with an updated estimate.
Where required by applicable law, the customer will be given the option to accept the revised timeframe or cancel the affected order for a refund.
When tracking is available, tracking information will be sent to the email address provided during checkout.
Tracking information may take several business days to become active after the shipping notification is issued.
In some cases, international shipments may be handled by more than one carrier. Tracking updates may temporarily pause while the package is transferred between carriers or processed by customs.
A lack of recent tracking updates does not necessarily mean that a package has been lost.
Customers are responsible for providing a complete and accurate delivery address.
Before completing an order, please verify:
Auvellor is not responsible for delivery problems caused by incorrect, incomplete or outdated information entered by the customer.
To request an address correction, contact us immediately at:
Include your order number and the complete corrected address.
We will attempt to update the address before shipment, but changes cannot be guaranteed once processing or fulfillment has begun.
Once an order has been handed to the carrier, we may be unable to change or redirect the delivery address.
Any carrier fees resulting from a customer-requested address correction or redirection may be the customer’s responsibility, where permitted by law.
International orders may be subject to:
Depending on the destination and checkout configuration, these charges may either:
The checkout page will indicate whether duties and import taxes are included in the amount charged by Auvellor.
When duties and taxes are not collected at checkout, the customer may be responsible for paying them directly to the carrier or relevant authority.
Auvellor does not control customs assessments or the amount charged by local authorities.
Shopify advises merchants selling internationally to clearly explain whether duties and import taxes are collected at checkout or may be payable during delivery.
International shipments may be inspected or held by customs authorities.
Customs processing times vary by destination and are outside our direct control.
Customers are responsible for providing any identification, documentation or payment legitimately requested by local customs authorities or the delivery carrier.
Failure to respond to a customs request may result in delay, refusal of delivery or return of the package.
A shipment may be returned to the sender when:
If an order is returned to us, we will contact the customer after the returned package is received and inspected.
Where permitted by law, the following amounts may be deducted from any refund:
This does not apply when the delivery failure was caused by an error attributable to Auvellor or when applicable consumer law requires a different result.
If a package is returned because of an incorrect address, failed delivery or failure to collect it, the customer may request reshipment.
Additional shipping charges may apply before the package is sent again.
We will not automatically reship a returned order without confirming the delivery information with the customer.
Contact us if tracking has not updated for an extended period or if the estimated delivery timeframe has passed.
Email:
Include:
We may contact the carrier and open a delivery investigation.
Carrier investigations may require additional time. We may need to wait for the carrier’s response before determining whether the package is delayed or officially lost.
When a package is confirmed lost before delivery, we will provide an appropriate resolution, which may include:
If tracking indicates that your order was delivered but you cannot locate it:
Please report the issue as soon as possible so that a carrier investigation can be requested when available.
A delivered tracking status does not automatically determine the outcome of a claim. Each case will be reviewed using the available order, tracking and carrier information.
Inspect your order as soon as it is delivered.
If the product or shipping package arrives damaged, contact us promptly at:
Provide:
Do not discard the shipping package or damaged product until we have reviewed the claim and provided instructions.
Claims involving damaged, defective or incorrect products will also be handled according to our Return and Refund Policy and applicable consumer law.
Orders containing multiple products may occasionally be delivered in separate packages.
When an order is divided into multiple shipments:
Receiving only part of an order does not necessarily mean that the remaining products are missing.
To request a change or cancellation, contact us as soon as possible at:
Include your order number and requested change.
We will attempt to accommodate the request, but we cannot guarantee changes or cancellations after order processing has begun.
Once an order has shipped, it cannot normally be cancelled. The customer may need to receive the order and follow the applicable return procedure.
Orders delivered to offices, hotels, reception desks, mailrooms, freight forwarders, parcel lockers or shared buildings may be considered delivered when accepted at the address by an authorized person or delivery facility.
Customers are responsible for ensuring that the selected location can safely receive and store the package.
Customers may use freight forwarding or reshipping services at their own discretion.
Our shipping responsibility applies to the delivery address entered during checkout.
Auvellor is not responsible for loss, damage, delay or mishandling that occurs after an order has been delivered to a freight forwarder, reshipping service or other third-party intermediary, except where applicable law provides otherwise.
We are not responsible for delays caused by events outside our reasonable control, including natural disasters, severe weather, strikes, transportation restrictions, government actions, customs interruptions, public health events, civil disturbances or major carrier disruptions.
This section does not limit any mandatory consumer rights or remedies available under applicable law.
Shipping-related returns and refunds are governed by our Return and Refund Policy.
Customers must contact us before returning a product.
Do not send products to an address shown in company registration records or general business correspondence unless our customer support team has provided written return authorization and instructions.
We may update this Shipping Policy to reflect changes in:
The updated version will be posted on our website with a revised “Last updated” date.
The policy applicable to an order will generally be the version displayed when the order was placed, except where a later change is required by law or gives the customer greater protection.
For shipping, tracking or delivery questions, contact:
Auvellor
Operated by: Work Brazilian Matos LLC
Website: auvellortime.shop
Email: contact@auvellorcontact.shop
© 2026 Auvellor. All rights reserved.
