Privacy Policy

Last updated: August 3, 2026

This Privacy Policy describes how Auvellor, operated by Work Brazilian Matos LLC (“Auvellor,” “we,” “us,” or “our”), collects, uses, discloses and protects personal information when you visit, use or make a purchase from our website, auvellortime.shop, or otherwise communicate with us.

By using our website, creating an account, placing an order, subscribing to marketing communications or contacting us, you acknowledge the practices described in this Privacy Policy.

For privacy-related questions or requests, contact us at:

Email: contact@auvellorcontact.shop

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our online store;
• Checkout and payment processes;
• Customer accounts;
• Order fulfillment and delivery;
• Customer service communications;
• Email marketing and promotional communications;
• Cookies and similar technologies;
• Social media, advertising and analytics services connected to our store;
• Other interactions you have with Auvellor.

This Privacy Policy does not apply to websites, applications or services operated independently by third parties.

2. Personal information we collect

The personal information we collect depends on how you interact with Auvellor.

Contact information

We may collect:

• Full name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Country or region;
• Other delivery-related information you provide.

Order and transaction information

When you place or attempt to place an order, we may collect:

• Products ordered;
• Product variations;
• Order number;
• Purchase date;
• Order value;
• Currency;
• Discount codes;
• Shipping method;
• Order status;
• Return and refund information;
• Customer service history;
• Payment status.

Payment card and financial information is processed by Shopify and the payment service providers available through our checkout. We may receive limited payment-related information, such as payment confirmation, payment method type, billing address or the last digits of a payment card.

We do not intentionally store complete payment card numbers on our own systems.

Account information

If customer accounts are available and you create one, we may collect:

• Account name;
• Email address;
• Password or authentication credentials in protected form;
• Saved addresses;
• Order history;
• Account preferences.

Communications

When you contact us, we may collect:

• The content of your message;
• Email correspondence;
• Support requests;
• Photographs or videos you provide;
• Return or refund documentation;
• Reviews, feedback or survey responses.

Device and website usage information

When you access our website, certain information may be collected automatically, including:

• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Language settings;
• Approximate location based on IP address;
• Pages viewed;
• Products viewed;
• Referring website;
• Date and time of access;
• Interaction with website features;
• Shopping cart activity;
• Cookie and similar identifier information.

Marketing information

If you subscribe to marketing or interact with advertisements, we may collect:

• Email marketing preferences;
• Consent records;
• Advertisement interactions;
• Campaign attribution information;
• Products or categories that may interest you;
• Whether you opened or interacted with a marketing communication.

Fraud prevention information

We and our service providers may collect or generate information used to:

• Verify transactions;
• Detect suspicious activity;
• Prevent payment fraud;
• Protect customer accounts;
• Enforce purchase limits;
• Reduce unauthorized transactions;
• Protect the security of our website.

3. Sources of personal information

We may collect personal information:

• Directly from you;
• Automatically from your browser or device;
• From Shopify;
• From payment processors;
• From shipping carriers and fulfillment providers;
• From fraud prevention and security providers;
• From marketing and analytics providers;
• From social media platforms;
• From customer support and communication tools;
• From other service providers that assist us in operating our store.

4. How we use personal information

We may use personal information to:

Process orders

This includes:

• Processing payments;
• Confirming orders;
• Preparing products for shipment;
• Providing tracking information;
• Delivering orders;
• Communicating about order status;
• Processing returns, exchanges and refunds.

Provide customer service

We may use your information to:

• Respond to questions;
• Investigate delivery issues;
• Resolve complaints;
• Review damaged or defective product claims;
• Assist with account access;
• Process privacy requests.

Operate and improve our store

We may use information to:

• Maintain our website;
• Understand how visitors use the store;
• Improve navigation and product presentation;
• Analyze store performance;
• Test website functionality;
• Develop new products, collections and customer experiences.

Communicate with you

We may send:

• Order confirmations;
• Shipping notifications;
• Delivery updates;
• Service-related messages;
• Responses to support inquiries;
• Important notices about your account, purchases or our policies.

Marketing and advertising

Subject to applicable law and your preferences, we may use information to:

• Send promotional emails;
• Present relevant products or offers;
• Measure advertising performance;
• Build audiences for advertising campaigns;
• Understand customer interests;
• Limit repetitive or irrelevant advertising.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us.

Security and fraud prevention

We may use personal information to:

• Authenticate transactions;
• Detect and prevent fraud;
• Investigate suspicious activity;
• Protect our customers;
• Protect our website and systems;
• Enforce our policies;
• Prevent misuse or unauthorized access.

Legal compliance

We may process personal information to:

• Meet tax and accounting obligations;
• Respond to lawful government requests;
• Comply with court orders;
• Establish, exercise or defend legal claims;
• Maintain legally required business records;
• Enforce our agreements and policies.

5. Legal bases for processing

For customers in the European Economic Area or the United Kingdom, we may process personal information under one or more of the following legal bases:

Performance of a contract

We process information when necessary to:

• Accept and fulfill your order;
• Process payment;
• Deliver products;
• Manage returns and refunds;
• Provide requested customer service.

Legitimate interests

We may process information for legitimate business purposes, including:

• Preventing fraud;
• Securing our website;
• Improving our services;
• Understanding store performance;
• Communicating with existing customers;
• Establishing or defending legal claims.

We consider whether these interests are balanced against your rights and interests.

Consent

We may rely on your consent for:

• Non-essential cookies;
• Certain analytics or advertising technologies;
• Promotional email marketing;
• Other activities where consent is required by law.

You may withdraw your consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Legal obligations

We may process information when necessary to comply with tax, accounting, consumer protection, regulatory or other legal requirements.

Organizations established outside the European Union may be subject to the GDPR when they offer goods or services to individuals in the EU.

6. Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that allows us to display products, process orders, operate checkout, manage customer information and provide related store services.

Shopify may process personal information on our behalf and, in certain circumstances, for its own purposes as described in Shopify’s privacy documentation.

Information processed through Shopify may be stored or handled in countries other than the country where you live.

Shopify provides merchants with tools for privacy policies, cookie banners, data-sharing opt-out pages and customer privacy requests.

7. Cookies and similar technologies

We and our service providers may use cookies, pixels, local storage, tags, software development kits and similar technologies.

These technologies may be used for:

Essential functions

Essential technologies help:

• Keep the website operational;
• Maintain shopping cart contents;
• Support secure checkout;
• Remember account sessions;
• Prevent fraud;
• Balance website traffic;
• Store privacy preferences.

Functional purposes

Functional technologies may:

• Remember language or region preferences;
• Save customer preferences;
• Improve website usability;
• Personalize certain store features.

Analytics

Analytics technologies may help us understand:

• How visitors find our website;
• Which pages and products are viewed;
• How visitors interact with the store;
• Whether website features function correctly;
• How we can improve the customer experience.

Advertising

Depending on the services enabled on our website, advertising technologies may be used to:

• Measure advertising campaigns;
• Show advertisements that may be relevant to you;
• Limit repetitive advertisements;
• Understand whether an advertisement resulted in a visit or purchase;
• Create or measure advertising audiences.

Where required, non-essential cookies will be used only after you provide consent.

You may manage your choices through our cookie banner, privacy settings, browser settings or any data-sharing opt-out page made available on our website.

Disabling cookies may affect certain website features, including account access, saved preferences or checkout functionality.

8. How we disclose personal information

We may disclose personal information to service providers and other recipients when necessary to operate our business.

These recipients may include:

E-commerce platform providers

We disclose information to Shopify and related platform services used to operate our online store.

Payment providers

Payment information may be processed by payment gateways, banks, card networks, digital wallet providers and fraud prevention services.

Fulfillment and delivery providers

We may provide information to:

• Warehouses;
• Fulfillment partners;
• Shipping carriers;
• Postal services;
• Customs agents;
• Delivery contractors.

This information may include your name, delivery address, telephone number, email address and order details.

Technology providers

We may use providers for:

• Website hosting;
• Customer account functions;
• Email delivery;
• Customer support;
• Data storage;
• Security;
• Fraud prevention;
• Analytics;
• Website performance.

Marketing providers

Subject to applicable law and your choices, we may disclose limited information to:

• Email marketing platforms;
• Advertising platforms;
• Social media platforms;
• Analytics providers;
• Campaign measurement providers.

Professional advisers

We may disclose information to accountants, lawyers, consultants, insurers and other professional advisers when reasonably necessary.

Government and legal authorities

We may disclose personal information when we reasonably believe it is necessary to:

• Comply with applicable law;
• Respond to a court order or lawful request;
• Protect our legal rights;
• Investigate fraud;
• Protect customers or other individuals;
• Prevent illegal activity.

Business transactions

If Auvellor or Work Brazilian Matos LLC is involved in a merger, acquisition, financing, reorganization, sale of assets or similar transaction, personal information may be disclosed as part of that transaction, subject to applicable law.

9. Sale, sharing and targeted advertising

We do not sell personal information in exchange for money.

However, depending on the analytics and advertising technologies enabled on our store, certain disclosures to advertising or analytics providers may be considered:

• A “sale” of personal information;
• “Sharing” for cross-context behavioral advertising;
• Processing for targeted advertising;

under certain United States privacy laws.

Where applicable, you may request to opt out of these activities through:

• Our cookie banner;
• Our data-sharing opt-out page;
• Browser-based privacy preference signals supported by our website;
• An email to contact@auvellorcontact.shop.

California law may provide eligible residents with the right to opt out of the sale or sharing of personal information and other privacy rights when the law applies to a business.

10. International data transfers

Auvellor is operated from the United States and sells to customers in the United States and Europe.

Your personal information may be transferred to, stored in or processed in countries other than the country where you live. These countries may have privacy laws that differ from those in your jurisdiction.

Our service providers, including Shopify, may operate internationally and process information in multiple countries.

Where required by law, international transfers may be supported through mechanisms such as:

• Adequacy decisions;
• Standard contractual clauses;
• Contractual protections;
• Other legally recognized safeguards.

Under European data protection rules, protections for personal information continue to apply when data is transferred outside the European Union, and appropriate transfer safeguards may be required.

11. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The duration of our customer relationship;
• Whether you maintain an account;
• Order fulfillment requirements;
• Return and refund periods;
• Tax and accounting requirements;
• Fraud prevention needs;
• Chargeback or payment dispute periods;
• Legal limitation periods;
• Regulatory requirements;
• The need to establish or defend legal claims.

When personal information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable law and technical limitations.

12. Data security

We use reasonable administrative, organizational and technical measures intended to protect personal information from:

• Unauthorized access;
• Accidental loss;
• Misuse;
• Alteration;
• Unauthorized disclosure;
• Destruction.

No website, database, transmission method or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials and for contacting us if you believe your account or personal information has been compromised.

The Federal Trade Commission recommends that businesses collect only information they need, protect retained information and securely dispose of information that is no longer required.

13. Your privacy rights

Your rights depend on where you live and which privacy laws apply.

To exercise a privacy right, contact:

contact@auvellorcontact.shop

Please include:

• Your full name;
• The email address associated with your account or order;
• Your order number, when relevant;
• The country or state where you live;
• A description of your request.

We may need to verify your identity before completing a request. We will use information provided for verification only to process and document the request.

European Economic Area and United Kingdom

Depending on applicable law, you may have the right to:

• Request access to your personal information;
• Receive a copy of certain personal information;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Restrict certain processing;
• Object to certain processing;
• Request data portability;
• Withdraw consent;
• Object to direct marketing;
• Submit a complaint to your local data protection authority.

These rights may be subject to legal limitations or exceptions.

The GDPR provides individuals with rights concerning access, correction, deletion, restriction, portability, objection and consent withdrawal.

California residents

If the California Consumer Privacy Act applies to us and to your information, you may have the right to:

• Know what categories of personal information we collect;
• Know the sources and purposes of collection;
• Know the categories of recipients;
• Request access to specific personal information;
• Request deletion;
• Request correction;
• Opt out of the sale or sharing of personal information;
• Limit certain uses of sensitive personal information;
• Receive equal service and pricing when exercising your rights.

These rights are subject to statutory exceptions, eligibility requirements and verification procedures.

Other United States residents

Residents of other United States jurisdictions may have rights to:

• Access personal information;
• Correct inaccurate information;
• Delete personal information;
• Obtain a portable copy;
• Opt out of targeted advertising;
• Opt out of certain profiling;
• Appeal a denied privacy request.

We will process requests according to the law applicable to the requester and our business.

Authorized agents

Where legally permitted, you may designate an authorized agent to submit a request on your behalf.

We may require:

• Proof of the agent’s authorization;
• Verification of your identity;
• Confirmation that you authorized the request.

14. Marketing communications

You may unsubscribe from promotional emails at any time by:

• Selecting the unsubscribe link in the email;
• Updating available account preferences;
• Contacting contact@auvellorcontact.shop.

Even after unsubscribing from marketing, you may continue to receive transactional or service messages relating to:

• Orders;
• Payments;
• Shipping;
• Returns;
• Refunds;
• Security;
• Policy changes;
• Customer support requests.

15. Children’s privacy

Our website and products are not directed to children under the age of 16.

We do not knowingly collect personal information from children under 13 in the United States without legally required parental consent.

If you believe that a child has provided personal information to us inappropriately, contact us at:

contact@auvellorcontact.shop

If we confirm that personal information was collected from a child contrary to applicable law, we will take reasonable steps to delete it.

The United States Children’s Online Privacy Protection Rule imposes requirements on covered online services that collect personal information from children under 13.

16. Third-party websites and services

Our website may contain links to websites, applications or social media services operated by third parties.

We do not control the privacy, security or content practices of independent third parties.

Before providing personal information to another website or service, review its privacy policy and terms.

17. Automated decisions

We may use automated systems to assist with fraud detection, transaction screening, security and website operations.

We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects unless:

• The processing is necessary to enter into or perform a contract;
• The processing is legally authorized;
• You have provided valid consent;
• Applicable law otherwise permits it.

Where required, you may request information about relevant automated processing or request human review.

18. Changes to this Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to our business;
• New website functions;
• Changes to service providers;
• Operational changes;
• Legal or regulatory requirements;
• Changes to our privacy practices.

The updated policy will be published on our website with a revised “Last updated” date.

When required by law, we will provide additional notice or request consent before applying material changes.

19. Contact us

For questions, complaints or requests concerning privacy or personal information, contact:

Auvellor
Operated by: Work Brazilian Matos LLC
Website: auvellortime.shop
Email: contact@auvellorcontact.shop

Business address:
911 E Atlantic Blvd, Ste 101
Pompano Beach, FL 33060
United States

This address is provided for business and privacy correspondence. Products must not be returned to this address unless our customer support team provides written authorization and return instructions.