Last updated: August 3, 2026
Auvellor is committed to providing a clear and fair return experience. This Return and Refund Policy applies to purchases made through our official online store.
Auvellor is operated by Work Brazilian Matos LLC.
For questions regarding a return or refund, contact:
Email: contact@auvellorcontact.shop
You may request a return within 30 calendar days from the date your order is delivered.
The return period begins on the date shown as delivered by the shipping carrier, not on the date the order was placed or shipped.
Our estimated delivery timeframe is 12 to 19 business days. This delivery estimate does not reduce or affect your return period.
To qualify for a return under our standard return policy, the product should:
A watch may be carefully inspected and tried on indoors. Products showing scratches, impact marks, stains, altered bracelet links, missing parts or other signs of use beyond a reasonable inspection may be refused or may receive a reduced refund where permitted by law.
Removing protective films does not automatically make a product ineligible, but the product must remain in resalable condition unless it was received defective, damaged or incorrect.
Before sending any product back, email us at:
Include:
After reviewing your request, we will provide return instructions and the appropriate return address.
Do not send a product to an address shown on a company registration document, invoice or website footer unless our support team has specifically instructed you to use that address. Unauthorized returns may be delayed, refused or returned to the sender.
For returns made because the customer changed their mind, selected the wrong product or no longer wants the item:
Auvellor is not responsible for return packages lost or damaged in transit when the return label was not provided by us.
Please inspect your order as soon as it is delivered.
Contact us promptly if the product:
For faster assistance, contact us within 48 hours of delivery and provide clear photographs or videos of:
Reporting the issue after 48 hours does not remove any mandatory consumer rights that may apply to you.
When we confirm that an item was delivered damaged, defective or incorrect, Auvellor will provide an appropriate solution, which may include:
Auvellor will cover reasonable return shipping costs for products confirmed to be damaged, defective or incorrect.
Return instructions vary according to the customer’s location and the product’s fulfillment location.
Do not return an order without receiving written instructions from our support team.
For customer-remorse returns, the customer must generally pay for return shipping. For confirmed defective, damaged or incorrect products, we will provide or reimburse an approved return method.
Customs forms must accurately describe returned merchandise. We are not responsible for fees caused by incorrect customs declarations made by the sender.
Once the returned product is received, we will inspect it and notify you whether the refund has been approved.
For approved standard returns, refunds are generally processed within 10 business days after inspection.
The refund will be issued to the original payment method used for the order. We cannot normally send a refund to a different card, bank account or payment method.
Your bank, credit card provider or payment processor may require additional time to display the refund after we have issued it.
When a standard return is approved, the refund may include:
For change-of-mind returns outside mandatory consumer rights:
When an order was damaged, defective, incorrect or not delivered due to an issue attributable to us, the applicable shipping charges will also be refunded or otherwise resolved as required by law.
Customers located in the European Union or European Economic Area may have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the product, without providing a reason.
To exercise this right, the customer must send a clear withdrawal notice to:
The notice must be sent before the 14-day withdrawal period expires.
After notifying us, the customer must return the product according to the instructions provided by our support team.
Unless we agree to cover the cost, the customer is responsible for the direct return shipping cost for a change-of-mind withdrawal, provided this responsibility was disclosed before purchase.
For an eligible EU or EEA withdrawal:
Refunds related to an eligible withdrawal will be processed within the legally required period, subject to our right to wait for the returned goods or proof of return.
Nothing in this policy limits statutory rights regarding defective, non-conforming or incorrectly described goods. Consumers purchasing goods in the EU generally receive a minimum two-year legal guarantee of conformity, subject to the applicable national law.
Customers may use the following wording:
I hereby notify Auvellor that I am withdrawing from the purchase contract for the following product:
Order number:
Product:
Order date:
Delivery date:
Customer name:
Customer address:
Date:
Using this template is optional. Any clear statement communicating the decision to withdraw may be accepted.
For customers in the United States, our voluntary 30-day return policy applies in addition to any non-waivable rights available under applicable federal or state law.
Return conditions, deadlines, responsibility for return shipping and possible fees should be clearly disclosed before the customer completes the purchase. The Federal Trade Commission recommends that online sellers clearly explain these terms to consumers.
If an order cannot be shipped within the timeframe promised at checkout, we may contact the customer to obtain consent to a delay or provide the option of cancellation and refund, as applicable.
We do not guarantee direct exchanges.
When an exchange is available, our support team will provide instructions. In other cases, the customer may return the eligible product for a refund and place a new order for the preferred model or variation.
Replacement inventory is not reserved until the exchange or new order is confirmed.
To request cancellation, contact us as soon as possible at:
We will attempt to cancel the order before processing or shipment, but cancellation cannot be guaranteed once fulfillment has begun.
If the order has already shipped, the customer must follow the applicable return procedure after delivery.
If tracking shows that an order was delivered but you cannot locate it:
If an order is confirmed lost in transit, we will evaluate the case and provide an appropriate resolution.
If we are unable to ship an order, the customer will be entitled to a refund rather than being limited to store credit.
Orders refused by the recipient or returned because they were unclaimed, because an incorrect address was provided, or because required import charges were not paid may be refunded after the product is returned and inspected.
Original shipping charges, return transportation fees, customs charges and carrier fees may be deducted from the refund where permitted by law.
This provision does not apply when the refusal was caused by a confirmed error by Auvellor or when applicable consumer law provides otherwise.
Please contact us before opening a payment dispute so we have an opportunity to investigate and resolve the matter.
Opening a chargeback does not replace the return process, and customers may still be required to return the product when appropriate.
This section does not restrict any legal right to dispute an unauthorized or improperly processed transaction.
We may update this Return and Refund Policy to reflect operational, legal or regulatory changes.
The version applicable to an order will generally be the version displayed on our website when the order was placed, except when a later change is required by law or provides greater protection to the customer.
For returns, refunds or order-related questions:
Auvellor
Operated by: Work Brazilian Matos LLC
Email: contact@auvellorcontact.shop
© 2026 Auvellor. All rights reserved.
